Our products are currently delivered by Internet download only. After your purchase has been approved, we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty-four (24) hours to complete. Once your order has been processed, we will send you a confirmation email using the email address you provided on our order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads, we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
We stand behind our products, and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download, we generally offer no refunds.
If you change your mind about your purchase and you have not downloaded our product, we will consider issuing a refund upon your request. Refund requests made after you have downloaded our product(s) are handled on a case-by-case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.
Since course purchases provide instant access to all content, including downloadable elements, such as worksheets and recordings, we do not offer refunds for them.